Avianca airlines are one the largest and most affordable airlines of Columbia. Experience travelling with this must be amazing for you. But, there are some scenarios when we are not able to travel although tickets are booked. We usually cancel our flights in such situations but what about the refund? Can we get a full refund on Avianca airlines? Let’s see.

When We Get 100% Refund?

There are some situations when we cancel our flight but still we are eligible for full and safe 100% refund from this airline. 

• If you have booked your flight and decided to proceed with the Avianca Airlines cancellation within 24 hours then you will be eligible for a full refund.
• If there is any death in your family or sickness of you or your family member. In these situations you will be eligible for a full refund with valid evidence. 
• If you have not booked the refundable fares like basic, light and classic ones, you won’t be able to get the refund because these fares are non-refundable. 
• Lastly, if the flight is cancelled by the end of the airlines, you will get a full refund along with the compensation. 

How to Apply for a Refund?

If you are eligible for 100% refund after reading the above terms and conditions, you can request the refund. 

• After booking a flight, there will be a manage my trip section on the official website under your reservations. You will find the refund request form over there that you need to fill to apply online. 
• If you want to request a refund through a call, you can reach out to the customer service number that is given on the official website. The executive will guide you thoroughly until you get your refund. 
• But, if you have booked the flight tickets through a third party like a travel agent, you can contact them and they will let you know about everything. 

Refund According to your Fare:

There are five types of fares in this airline that are basic, light, classic, flex and business. If you want to cancel the tickets, this option is available for all sorts of fares but refund is possible only in flex and business class. 

Read Also: How to Cancel Avianca Flights & Get Refunds

One can even apply for the withdrawal in business class and itinerary change in flex and business class. But not for the other fares. So, book a flight cautiously after understanding all the factors.

Frequently Asked Questions-

1- When will I get my refund? 

After you make a request to get a refund, within 7 to 20 business days you will get your amount.

2- Are there any cancellation charges?

In some cases you might need to pay the charges but we would still recommend you to cancel at least 24 hours before departure to avoid further penalties. 

3- Will I get nothing if the tickets were non-refundable?

Unfortunately you are not eligible to get the refund if you have booked the non-refundable tickets but you may still ask for the refund of taxes and travel credits.